Privacy
Policy.

SHOPCIENTY LIMITED ("we", "us", "our") is committed to protecting and respecting your privacy. This policy explains how we collect, use, and protect your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Last updated: April 2026

We may collect the following personal data when you use our website or place an order:

• Identity data: name, billing/delivery address
• Contact data: email address, telephone number
• Transaction data: details of products purchased, payment information
• Technical data: IP address, browser type, device information, cookies
• Usage data: information about how you use our website

We use your personal data for the following purposes:

• To process and fulfil your orders
• To communicate with you about your orders and enquiries
• To improve our website and services
• To comply with legal obligations
• To send marketing communications (only with your explicit consent)

We do not sell your personal data to third parties. We may share your data with trusted service providers who assist us in operating our business, including:

• Payment processors (for secure transaction handling)
• Delivery partners (to fulfil your orders)
• Analytics providers (to improve our website)

All third-party providers are contractually required to protect your data in accordance with applicable data protection laws.

Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device. We use:

• Essential cookies: required for the website to function (e.g., shopping basket)
• Analytics cookies: help us understand how visitors use our site

You can control cookie settings through your browser preferences.

Under UK GDPR, you have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request deletion of your data
• Object to processing of your data
• Request data portability
• Withdraw consent at any time

To exercise any of these rights, please contact us at support@shopcienty.co.uk.

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Order data is typically retained for 6 years in accordance with UK tax and accounting regulations.